We accept exchanges for store credit. If you have an item that you just aren't loving, you have 30 days to send the product back for a credit. The product must have tags still attached and return shipping is your responsibility.
Please E-mail CustomerService@ShopShayna.com to request an exchange.
In your email, Please include the following:
Reason for exchange:
We will reply within 24-48 hours to let you know your exchange has been approved. You will then be sent further instructions.
All orders will be shipping within 48 hours and you will receive tracking through USPS immediately. If you have any questions during this time, please reach us at CustomerService@ShopShayna.Com
09:00 am – 05:00 pm
I am a work from home mom, so please understand that you may have a slight delay in your response time to your e-mail, as I am a mother first.